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Genesys Cloud CX Workforce Management Certification Sample Questions (Q80-Q85):

NEW QUESTION # 80
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

A. Weekly Paid Time
B. Daily Paid Time Divisible By
C. Work Time Constrains
D. Minimum Time Between Shifts

Answer: A

NEW QUESTION # 81
In Genesys Cloud, intraday monitoring is used primarily for:
Response:

A. Monitoring adherence and activity throughout the current day
B. Adjusting agent skill levels
C. Analyzing agent performance trends over weeks
D. Reviewing historical call metrics

Answer: A

NEW QUESTION # 82
If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 83
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A. Ensure activities align with business needs
B. Add an approval signature
C. Verify agent login times
D. Check for scheduling conflicts

Answer: A,D

NEW QUESTION # 84
Which component in the Schedule Editor helps create load-based schedules?
Response:

A. Activity Code Editor
B. Schedule Generator
C. Call Volume Manager
D. Shift Optimizer

Answer: B

NEW QUESTION # 85
......

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